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Talent Pool

Delivery - Non Technical



Closing Date




Contract Type



ITIL Trainer

QA is one of the UK’s leading and most established training companies, with a history stretching back over 30 years. With a client base covering 80% of the FTSE 250, we offer over 1500 courses to over 200,000 customers a year, in everything from technical IT to leadership and management training. In fact, every two out of three Microsoft courses in the UK is delivered by QA.

The Role

You will ideally be based around the Manchester area and be qualified to deliver ITIL courses to both the public and private sector. With excellent working knowledge of IT Service Management, you will have a passion, hunger and thirst to deliver quality training to the market. You will have proven customer facing, interpersonal and communication skills, along with the ability to work independently.

Main Responsibilities

  • Industry leading delivery of training courses
  • Keeping the skill set up to the requirements
  • Own the execution of agreed development plan
  • Deliver additional requirements as defined by the Head of Delivery Resources
  • Understand and adhere to company policies
  • Monitor own utilisation achievement and escalate any scheduling issues to the Business Services Manager
  • Contribute to process improvements
  • Contribute to Knowledge Management

Skills & Experience Required

  • Accredited ITIL Trainer
  • Manchester Based and willing to travel
  • Verifiable track record of delivering above national average exam pass rates
  • Verifiable track record of receiving excellent delegate feedback
  • Proven experience of client engagements as subject matter expertise
  • Team player
  • Highly motivated
  • Excellent working knowledge of IT and/or business environments
  • Ability to engage delegates and effectively deliver course content
  • Excellent customer facing, presentation, interpersonal and communication skills, with an ability to share expertise and experience with others
  • Ability to work in fast changing environments with a degree of ambiguity
  • Ability to plan and deliver against set targets
  • Ability to cope with stressful situations.
  • Willingness to work in different locations throughout the UK and from time to time assignments worldwide.

In return, we are offering a competitive package. Please apply with your CV, we look forward to talking to you

How to apply


When you’ve found the role you want, click the ‘Apply’ button to open the application form. We’ll ask you to upload your CV, and to enter some personal information and provide additional supporting information depending on the role. Remember, this is your time to shine, so please ensure that anything you would like us to be aware of is included in your application. Once you’ve applied, you will be sent a password to your own private account area where you’re able to keep track of the current status of your application(s), as well as read all of the previous email communications, and action requests that have been sent to you.


Once we’ve reviewed your application, a member of the Talent Acquisition team will be in contact with an update on your application. If your application is being progressed, a telephone interview will be scheduled with the Talent Acquisition team to discuss the opportunity, your skills and experience – this is also a great time for you to ask any questions that are important to you. The next stage of the process will then vary depending on the role, division or level you’re applying for, however this may involve 2-3 stages, including technical, HR or competency questions, or might ask you to complete an online work-style assessment as part of your application. Our Talent Acquisition team will explain exactly what the interview and assessment process will be.


If you’re successful and an offer is made to you, we will make the verbal offer and work with you to agree a provisional start date. Your Talent Acquisition Consultant will keep in touch with you, and answer any questions you have. They’ll also support you with any steps involved to confirm your offer. The formal offer paperwork will be sent to you by our People Team, along with any requests for any additional information required.

Background Checks

We take professional and/or educational reference checks on all of our employees so you will be asked to provide this information when returning your contract. For these checks, we do allow people to start with us whilst the checks are in process, however please do note that employment with QA is based on satisfactory references.

For some roles within the business, we also carry out additional checks such as DBS or DV Clearance, depending on the role or division you will be working in (it will be made clear at the beginning of the recruitment process if additional checks will be part of the offer for the role you’re applying for) – for some of these additional checks, it is important that these are completed prior to you joining QA.


Welcome to QA! Prior to joining you should have all the information you need to get started on day one and are likely to have a 'Buddy' assigned to you who will help and guide you during your first few weeks here. Your line manager will develop a personal induction plan for you, as well as ensuring that you also go through the company induction so you have a full understanding not just of your role but also of QA as a whole.