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Talent Pool

Delivery - Non Technical


Manchester, Birmingham, London, Leeds

Closing Date



Competitive based on experience

Contract Type



Regional Skills Coach Manager - Degree Apprenticeships

Regional Skills Coach Manager                                                              

QA Degree Apprenticeship Programme  

OUR Role:

The Degree Apprenticeship is an innovative new programme, with a rapid growth in starts, which means that the successful applicant will be involved in developing the existing team, recruiting new coaches and problem-solving to refine and improve the quality of delivery as the programme grows.

The programmes are expected to have significant growth in apprentice numbers over the coming years, which will require the Skills Coach Manager to manage high quality day-to-day delivery whilst also working to expand the team and build improved infrastructure for growth.

As Regional Skills Coach Manager you will have the experience and management skills to develop, motivate, and inspire our regional team of skills coaches to successfully deliver our Degree Apprenticeship programmes.

Focusing on improving apprentice satisfaction measured through qualitative and quantitative feedback, including Net Promoter Score.

Focus on identifying and supporting at risk learners to re-engage and retain learners on the programme, with retention as a Key Performance Indicator for the role.

Implementing a rhythm of team calls and meetings to manage the programmes on a weekly, monthly and quarterly pattern

Take ownership for the Work-based modules in the Degree programmes, and ensure Coaches support learners to deliver on time and to a high quality.

Proactively identify broader delivery risks and mitigate them before they become issues for customers.

Ensure Skills Coaches are consistently compliant with ESFA funding rules requirements, including for induction and on-programme progress tracking.

Work closely with the Delivery Manager, Programme Leader and Lecturers to ensure academic standards are continuously reviewed and improved.

Maintain detailed view of Skills Coach resources and work with the Delivery Manager and Director on tactical and strategic resourcing plans, particularly in planning for the future growth of the programme.

YOUR responsibilities:

Experience of managing the delivery of complex training programmes, ideally Apprenticeship programmes. Experience of Higher Education and/or Degree Apprenticeships would be an advantage.

Proven people management and operational delivery experience

Knowledge of Apprenticeship programmes, ideally in the Technology, Leadership & Management or Business Services sectors.

Understanding of the various key aspects involved in the development of high quality training programmes.

Understanding of people management and operational management techniques, particularly in a fast-moving environment.

Required – People Management and Operational Delivery skills

Excellent communication skills, with credibility to work directly with corporate customers

A logical thinker and a passion to achieve

About Us:

QA Degree Apprenticeship Programme (part of the QA Group - As one of the fastest growing division of QA, we are now the UK’s leading provider of IT and business services apprenticeships. Our multi-award winning programmes have been awarded the highest possible grade by Ofsted with an amazing ‘Outstanding’ in all areas.

In return, we are offering a competitive package with the opportunity to grow and develop your career further.





How to apply


When you’ve found the role you want, click the ‘Apply’ button to open the application form. We’ll ask you to upload your CV, and to enter some personal information and provide additional supporting information depending on the role. Remember, this is your time to shine, so please ensure that anything you would like us to be aware of is included in your application. Once you’ve applied, you will be sent a password to your own private account area where you’re able to keep track of the current status of your application(s), as well as read all of the previous email communications, and action requests that have been sent to you.


Once we’ve reviewed your application, a member of the Talent Acquisition team will be in contact with an update on your application. If your application is being progressed, a telephone interview will be scheduled with the Talent Acquisition team to discuss the opportunity, your skills and experience – this is also a great time for you to ask any questions that are important to you. The next stage of the process will then vary depending on the role, division or level you’re applying for, however this may involve 2-3 stages, including technical, HR or competency questions, or might ask you to complete an online work-style assessment as part of your application. Our Talent Acquisition team will explain exactly what the interview and assessment process will be.


If you’re successful and an offer is made to you, we will make the verbal offer and work with you to agree a provisional start date. Your Talent Acquisition Consultant will keep in touch with you, and answer any questions you have. They’ll also support you with any steps involved to confirm your offer. The formal offer paperwork will be sent to you by our People Team, along with any requests for any additional information required.

Background Checks

We take professional and/or educational reference checks on all of our employees so you will be asked to provide this information when returning your contract. For these checks, we do allow people to start with us whilst the checks are in process, however please do note that employment with QA is based on satisfactory references.

For some roles within the business, we also carry out additional checks such as DBS or DV Clearance, depending on the role or division you will be working in (it will be made clear at the beginning of the recruitment process if additional checks will be part of the offer for the role you’re applying for) – for some of these additional checks, it is important that these are completed prior to you joining QA.


Welcome to QA! Prior to joining you should have all the information you need to get started on day one and are likely to have a 'Buddy' assigned to you who will help and guide you during your first few weeks here. Your line manager will develop a personal induction plan for you, as well as ensuring that you also go through the company induction so you have a full understanding not just of your role but also of QA as a whole.