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Talent Pool

Admin

Location

London

Closing Date

On-going

Salary

competitive

Contract Type

Permanent



001

Student Welfare Advisor

QA Higher Education

Student Welfare Advisor - London

Are you a welfare/mental health professional or graduate looking for an exciting new challenge?

Do you want an opportunity to for a company that truly promotes organic growth and development?

Do you want to work for a Top Track 250 company – one of the UK’s top performing private companies?

If you have answered yes, then read on to find out more…

Your role

As a student welfare advisor you will be required to provide advice, guidance and information on personal, predominantly welfare and disability related issues to students at each stage of the learner pathway.

You will also provide advice, guidance and information to Faculty and Business Support teams on supporting students to overcome personal barriers to learning, working closely with partner Universities to provide a structured system of support adhering to the University and QAHE policies.

Having previous experience in a similar role would be a bonus. However, those from a relevant background with a strong passion to get into this field will also be considered. This is a unique and exciting opportunity to truly use your knowledge and expertise.

Your team

Based in London, you will be required to work closely with the Welfare and Compliance Co-ordinators, as well as the student support officers. 

Financial package and benefits

We are offering a competitive financial package, Private Pension as well as 25 days holiday, 2 days paid Charity work each year for a charity of your choice, 3 days of additional training from our very own course selection (1,200 to be precise), subsidised gym membership and cycle to work scheme.

Your background

Ideally you will have experience of welfare support provision in an educational environment.

You would need to have experience of advice and information giving, once again preferably in an educational environment.

It is a given with the nature of the role that excellent communication is key. It is also vital that you are self-motivated with a high attention to detail.

About QA Higher Education

Our aim is to provide students from all over the world access to outstanding higher education. We work closely with our partner universities to provide excellent teaching in popular locations around the UK. All our programmes are taught by industry experts and range from foundation programmes right the way through to postgraduate degrees.

If you think you have what it takes and have the relevant experience, skills and qualifications please get in touch.

 


How to apply

Application

When you’ve found the role you want, click the ‘Apply’ button to open the application form. We’ll ask you to upload your CV, and to enter some personal information and provide additional supporting information depending on the role. Remember, this is your time to shine, so please ensure that anything you would like us to be aware of is included in your application. Once you’ve applied, you will be sent a password to your own private account area where you’re able to keep track of the current status of your application(s), as well as read all of the previous email communications, and action requests that have been sent to you.

Selection

Once we’ve reviewed your application, a member of the Talent Acquisition team will be in contact with an update on your application. If your application is being progressed, a telephone interview will be scheduled with the Talent Acquisition team to discuss the opportunity, your skills and experience – this is also a great time for you to ask any questions that are important to you. The next stage of the process will then vary depending on the role, division or level you’re applying for, however this may involve 2-3 stages, including technical, HR or competency questions, or might ask you to complete an online work-style assessment as part of your application. Our Talent Acquisition team will explain exactly what the interview and assessment process will be.

Offer

If you’re successful and an offer is made to you, we will make the verbal offer and work with you to agree a provisional start date. Your Talent Acquisition Consultant will keep in touch with you, and answer any questions you have. They’ll also support you with any steps involved to confirm your offer. The formal offer paperwork will be sent to you by our People Team, along with any requests for any additional information required.

Background Checks

We take professional and/or educational reference checks on all of our employees so you will be asked to provide this information when returning your contract. For these checks, we do allow people to start with us whilst the checks are in process, however please do note that employment with QA is based on satisfactory references.

For some roles within the business, we also carry out additional checks such as DBS or DV Clearance, depending on the role or division you will be working in (it will be made clear at the beginning of the recruitment process if additional checks will be part of the offer for the role you’re applying for) – for some of these additional checks, it is important that these are completed prior to you joining QA.

Joining

Welcome to QA! Prior to joining you should have all the information you need to get started on day one and are likely to have a 'Buddy' assigned to you who will help and guide you during your first few weeks here. Your line manager will develop a personal induction plan for you, as well as ensuring that you also go through the company induction so you have a full understanding not just of your role but also of QA as a whole.