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Talent Pool

Admin

Location

London

Closing Date

On-going

Salary

Competitive financial package plus benefits

Contract Type

Permanent



001

Virtual Learning Specialist

Coordinator – Virtual Learning

Are you fed up with your current role? Want to get more involved with customers? Great then this role is for you…

What is the role?

As part of our Virtual Learning Team, you will be responsible for supporting our wide-ranging client base, managing our ‘Attend from Anywhere’ and Virtual on-line courses.  

Dealing with our delegates/learners via email, telephone and WebEx, you will help support customers who cannot physically attend our courses but can virtually.

In this role, you will not only need good people skills but the ability to help from technical perspective running connectivity tests to ensure our customers have the right setup to attend our live online training (don’t worry we will give you the tools and know-how).  

As part of the job, you will need to be able to work shifts when required to help support clients which can be 7:30 to 4 pm or 10 am to 7 pm. So if finishing early or later to beat the mad commuter rush interests you, then please read on...

How will we support you?

It’s really important to make sure you have the support required to do this role, which is why you will have a dedicated experienced team member train you on a daily basis until you are comfortable as well as your manager – Natalie. Natalie has been with QA for 1.5 years so has a wealth of experience to help guide you.

You will be joining a team of three in an environment that is relaxed, sociable and has a good team mentality where tea is a staple and going out after work is a regular occurrence.

Financial package and benefits 

We are offering a base salary up to £23,000 per annum (dependant on experience), Private Pension as well as 25 days holiday, 2 days paid Charity work each year for a charity of your choice (which we actively encourage), 3 days of additional training which does not need to be relevant to your role from our very own course selection (1,200 to be precise), subsidised gym membership and cycle to work scheme.

What do we do?

QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.  Headquarters in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- QA Learning, QA Apprenticeships, QA Consulting and QA Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.

Must haves (We do need the following):

  • Previous experience in a customer service role – dealing with clients via email, telephone and face to face (if possible)
  • Experience using Microsoft Office – Word etc.
  • Great people skills (sounds cliché but building relationships is a key part of this role)

Nice to have

  • Previous experience using WebEx

If you’ve read the above, feel we are the company for you. Then apply to us today. Speak soon…


How to apply

Application

When you’ve found the role you want, click the ‘Apply’ button to open the application form. We’ll ask you to upload your CV, and to enter some personal information and provide additional supporting information depending on the role. Remember, this is your time to shine, so please ensure that anything you would like us to be aware of is included in your application. Once you’ve applied, you will be sent a password to your own private account area where you’re able to keep track of the current status of your application(s), as well as read all of the previous email communications, and action requests that have been sent to you.

Selection

Once we’ve reviewed your application, a member of the Talent Acquisition team will be in contact with an update on your application. If your application is being progressed, a telephone interview will be scheduled with the Talent Acquisition team to discuss the opportunity, your skills and experience – this is also a great time for you to ask any questions that are important to you. The next stage of the process will then vary depending on the role, division or level you’re applying for, however this may involve 2-3 stages, including technical, HR or competency questions, or might ask you to complete an online work-style assessment as part of your application. Our Talent Acquisition team will explain exactly what the interview and assessment process will be.

Offer

If you’re successful and an offer is made to you, we will make the verbal offer and work with you to agree a provisional start date. Your Talent Acquisition Consultant will keep in touch with you, and answer any questions you have. They’ll also support you with any steps involved to confirm your offer. The formal offer paperwork will be sent to you by our People Team, along with any requests for any additional information required.

Background Checks

We take professional and/or educational reference checks on all of our employees so you will be asked to provide this information when returning your contract. For these checks, we do allow people to start with us whilst the checks are in process, however please do note that employment with QA is based on satisfactory references.

For some roles within the business, we also carry out additional checks such as DBS or DV Clearance, depending on the role or division you will be working in (it will be made clear at the beginning of the recruitment process if additional checks will be part of the offer for the role you’re applying for) – for some of these additional checks, it is important that these are completed prior to you joining QA.

Joining

Welcome to QA! Prior to joining you should have all the information you need to get started on day one and are likely to have a 'Buddy' assigned to you who will help and guide you during your first few weeks here. Your line manager will develop a personal induction plan for you, as well as ensuring that you also go through the company induction so you have a full understanding not just of your role but also of QA as a whole.